Reference

What Our Privacy Policy Actually Says

This page spells out what gb99vip records when you open an account, send money through bKash, Nagad or Rocket, and follow a BPL night on the sportsbook — and what you can ask us to change.

What we collectCookie choicesCopy or correctionWallet records kept separate
gb99vip What Our Privacy Policy Actually Says
COOKIES AND SECURITY

How We Handle Data Every Day

You should be able to see how your own data moves, not just read a promise about it. Below are the four things players ask us about most: the cookies a session leaves on your phone, the one-time code that guards your login, how long payment and login records stay, and how to have a spelling mistake or an old number fixed. Each one follows a set process, and support can walk you through any of them if the wording here feels thin.

Cookies and browser storage

A session cookie keeps you signed in while you move between the sportsbook and the slots. A language cookie remembers your choice. You can clear both in your phone's browser settings, though you'll log in again.

Login checks and one-time codes

Every sign-in sends a one-time code to your registered mobile number. If a session appears from an address you don't use, we flag it and may ask you to confirm before the account opens again.

How long records stay

Payment entries tied to bKash, Nagad or Rocket transfers stay on file for the period finance rules where you live require. Login logs clear on a shorter cycle once they're no longer needed for security checks.

Changes to your record

Wrong number, new email, a name spelled badly? Send the correction from your registered contact so we can verify it, and we'll update the file. You can also ask what we hold and why.

PRIVACY SUPPORT

Where To Send A Privacy Question

Privacy questions need a human, not a form that swallows them. Tap the help button inside your logged-in account for live chat, or email us from the address or mobile number saved on your profile — that match is what lets us open your file without extra proof. Both routes reach the Bangladesh support team, and players in Dhaka get the same channel as anywhere else.

Live chat, logged in Open the help button inside your account and chat with the Bangladesh team. Use it for cookie questions, a data copy request, or a login you do not recognise.
Email from your saved address Write from the same email or mobile number stored on your account, so the team can match the message to your file without asking for extra proof. Include your account number.
Wallet reference on payment questions If your question touches a bKash, Nagad or Rocket record, paste the wallet reference and the amount. It saves a round of messages and lets support check the matching entry on our side.

Privacy Questions We Get Asked

Most of what lands in our inbox is not complicated: someone wants to know why a mobile number is needed, or whether a wallet reference is stored. Fair questions. The answers below cover what we collect, who sees it, how to get a copy, how cookies behave on your phone, and how we tell you when the wording here changes. If your case isn't covered, chat with support and we'll answer it directly.

Your sign-up details, the mobile number you log in with, wallet references from bKash, Nagad, Rocket or Upay transfers, and basic device data such as IP address and browser type. Chat transcripts with support are stored as well.

Only where it has to happen: the wallet provider when a transfer needs matching, and a payment or security partner handling a check. We don't sell your records, and we don't hand them to advertisers.

Yes. Ask from your registered number or email and we'll send a copy of what we hold. Removal requests are honoured unless a finance rule requires us to keep a transaction record.

We store the sending number and the reference the wallet returns, not your wallet PIN or your balance. That reference is what lets support match a delayed deposit to the right account.

Use your browser's own settings — Chrome, Safari or whichever you run — to clear or block them. The lobby still loads, but you'll sign in again each visit and language choices won't stick.

When the wording changes in a way that affects what we collect or how long we keep it, we post the new version on this page and show a notice in your account on next login.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.